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FAQ's

Products
Bows & Bandanas

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Collars & Leads

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Pet Portraits

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Orders
Shipping

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

If you haven’t received your order within 10 working days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.

 

UK Rates & Timescales

  • £0.00 – Free (2 to 4 working days)
  • £4.99 – Tracked (2 to 3 working days)
  • £6.99 – Express (1 to 2 working days)

 

International Rates & Timescales

  • £9.99 – International Tracked (3 to 10 working days)
Returns

If you’re looking to return your order for whatever reason, we’re here to help! We offer returns or exchanges within 14 days of the delivery date. You can return your item/s for different product/s, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

  • Discounted, digital, and personalised items are final and cannot be returned or exchanged.
  • Returned items must be returned with no visible signs of wear and in a resalable condition.
Edit / Cancel

Orders are processed and shipped within 1 to 2 working days, so if you need to edit an order please get in touch asap. Once the order has been shipped the order can not be edited and must go through our returns process.

All orders have 14 days from the purchase date to be cancelled for a full refund. The items must be returned in resalable condition to be eligible.